To ensure you receive your order on or before 24th December 2024, please order by 12:00 GMT on the below dates for each region.
UK: Friday 20th December
EU / USA: Wednesday 18th December
ROW: Tuesday 17th December
The return window is extended until 13th January for any orders placed from 2nd December until 30th December. If you have issues with using the returns portal please email customer_relations@t-o-o-g-o-o-d.com
CHRISTMAS DELIVERY & RETURNS
SHIPPING FOR CLOTHING
Free worldwide shipping on orders over £300.00. For orders below £300 on clothing purchase the shipping charge is:
UK: £10.00 |
EU: £25.00 |
US: £35.00 |
ROW: £50.00
We aim to dispatch all orders within 1-2 working days (excluding public holidays), all clothing orders are then dispatched on an express 1-2 day service. Any orders overseas may take slightly longer due to potential customs handling.
*Please be aware this is offer is exclusively on clothing items, and is not active during sale periods.
SHIPPING FOR HOMEWARE
For orders on homeware purchases the shipping charge is:
UK: £10.00 | EU: £25.00 - £100* |
US: £35.00 - £100* |
ROW: £50.00 - £150*
We aim to dispatch all orders within 1-2 working days (excluding public holidays), all clothing orders are then dispatched on an express 1-3 day service for UK, USA and ROW. An express service is also offered on EU shipping, in conjuction with an Economy option of 3-7days shipping time at a lower rate. Any orders overseas may take slightly longer due to potential customs handling.
Please be aware that our clothing and homeware have different shipping rates due to the weight,of the items, so if you order these items together you will be charged inidiviual shipping charges for both categories, which may show as a combined price of the above when in checkout.
For Objects and Furniture please email us at sales@t-o-o-g-o-o-d.com
INTERNATIONAL SHIPPING
All international orders will have applicable customs duties and taxes applied at checkout. We therefore guarantee no additional charges on delivery.
The prices you see below products, if you are shopping outside the UK will have UK VAT deducted. Once you reach the checkout and enter shipping information, you will be presented with a breakdown of shipping, vat, duties and fees costs.
This breakdown of costs will be shown on the first part of the checkout, which will then display as a combined cost under "shipping" in the second part of checkout and added to you total cost.
iIf you have any queries on these charges please contact customer_relations@t-o-o-g-o-o-d.com.
REFUNDS AND RETURNS
Whilst we hope you will be happy with everything that you order from us, we understand that sometimes something isn’t quite right. If this is the case, you can return your order, quickly and easily using our returns portal below.
Once you have recieved your order, you will have up to 14 days to start the returns process using our returns portal. If you need to return anything past this period, or the portal does not work for you please email us on customer_relations@t-o-o-g-o-o-d.com.
All orders will incur a return fee. For UK orders there will be a returns fee of £3, for all overseas orders there will be a returns fee from £15.
Unfortunately we are unable to offer free returns on homeware items, please be aware before purchasing that returning these items will be your responsibility, unless the item is damaged or broken. The returns portal will not allow you to return homeware items.
All online Archive Sales and physical Sample Sales purchases are non-refundable, and are not eligable for return, and will not be processed by the returns portal.
You will be notified by email once your return has been received and processed.
HOW THE PORTAL WORKS
Using the returns portal is very simple, just log in with your order number and you'll be given the option to return or exchange your items with ease.
To begin your return or exchange follow these steps:
1. Open the Returns Portal
2. Enter your Order Number (HT****) and the Email Address that was used on the order
3. Select the item(s) you would like to return to us
4. Select if you would like to Return or Exchange the items
5. Print the postage label and attache it to the outside of the package
6. Take it to you nearest Drop Off Point
CONDITIONS
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of House of Toogood. Footwear must also be accompanied by the original shoe box in its original condition.
Original shipping fees are non-refundable. A refund will be issued to the original method of payment for the merchandise returned. We require up to 14 business days after receiving the merchandise at House of Toogood to process the return. Financial institutions may require additional days to process the refund before funds are returned to the account.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the United Kingdom (UK). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with House of Toogood within the above stated timeframe. Please note that House of Toogood does not accept liability for returned goods.
We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
REPAIRS
We want Toogood clothing to last as long as possible. If you need an item repaired due to wear and tear please get in touch at customer_relations@t-o-o-g-o-o-d.com