SHIPPING FOR CLOTHING
We offer free worldwide shipping and returns on orders over £300.00.*
*Please be aware this is offer is exclusively on clothing items, and is not active during sale periods.
For orders below £300 on clothing purchases the charge is: -
UK: £10.00 | EU: £25.00 | US: £35.00 | ROW: £50.00
We aim to dispatch all orders within 1-2 working days (excluding public holidays), all clothing orders are then dispatched on an express 1-2 day service. Any orders overseas may take slightly longer due to potential customs handling.
SHIPPING FOR HOMEWARE
For orders on homeware purchases the shipping charge is: -
UK: £10.00 | EU: £25.00 - £100* | US: £35.00 - £100* | ROW: £50.00 - £150*
Our homeware shipping charges for overseas are based on the weight of the items purchased, the above pricing displays the low and high end of these charges, Once your items are in your cart the correct shipping will be calculated at checkout, which you can view before purchasing.
We aim to dispatch all orders within 1-2 working days (excluding public holidays), all clothing orders are then dispatched on an express 1-3 day service for UK, USA and ROW. An express service is also offered on EU shipping, in conjunction with an Economy option of 3-7days shipping time at a lower rate. Any orders overseas may take slightly longer due to potential customs handling.
Please be aware that our clothing and homeware are shipped from separate locations, so if you order these items together you will be charged individual shipping charges for both categories, which may show as a combined price of the above when in checkout.
For Objects and Furniture please email us at firstname.lastname@example.org
All international orders placed on our website will be zero rated for UK VAT. This means UK VAT is not charged at point of sale.
Your order will instead be subject to local taxes and duties and will need to be paid by you at the point of delivery. For an estimate of taxes and duties on your purchase, please contact your local customs.
REFUNDS AND RETURNS
Whilst we hope you will love everything that you order from us, we understand that sometimes something isn’t quite right. If this is the case you have 14 days to send it back to us.
All returns must be authorised by us before sending merchandise back. You must send a Refund and Return request to email@example.com within 14 days of the order’s delivery date. Once we have authorised your request, we will email you the returns instructions.
Unfortunately we are unable to offer free returns on homeware items, so please be aware before purchasing that returning these items will be your responsibility, unless the item is damaged or broken.
You will be notified by email once your return has been received and processed.
Clothing RETURNS FORM DOWNLOAD
HOMEWARE RETURNS FORM DOWNLOAD
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of House of Toogood. Footwear must also be accompanied by the original shoe box in its original condition.
Original shipping fees are non-refundable. A refund will be issued to the original method of payment for the merchandise returned. We require up to 14 business days after receiving the merchandise at House of Toogood to process the return. Financial institutions may require additional days to process the refund before funds are returned to the account.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with House of Toogood within the above stated timeframe. Please note that House of Toogood does not accept liability for returned goods.
We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
We want Toogood clothing to last as long as possible. If you need an item repaired due to wear and tear please get in touch at firstname.lastname@example.org