We offer both UK and international delivery.

Delivery costs are not included in product pricing unless stated in writing. All delivery options and costs are confirmed as part of your quotation, based on the piece, destination, and delivery requirements.

A range of delivery options is available depending on location and order type. These may include:

• Kerbside delivery
• White glove delivery

Where appropriate, we recommend wooden crating for transit to ensure items are protected during shipping. Crating is charged to the customer where required and will be clearly outlined in your quotation.

Orders can be shipped either Ex-Works or Delivered (DAP).

• Ex-Works: The order is made available for collection from our workshop or warehouse. Responsibility for onward transport, insurance, and risk passes to the customer at collection.
• Delivered (DAP): We arrange delivery to the agreed destination address. Local taxes, duties, and customs clearance fees remain the responsibility of the customer.

Our team will explain these options during the order process and help you decide which is most appropriate.

For international orders, we can arrange both air and sea freight, depending on urgency, destination, and the nature of the piece.

Indicative transit times are as follows:

• Air freight: approximately 1–2 weeks
• Sea freight: longer and variable depending on destination

These timeframes refer to transit only and do not include customs clearance. Transit times may vary and cannot be guaranteed.

For international deliveries, UK VAT is not charged. All local taxes, duties, tariffs, and customs clearance fees are the responsibility of the customer and are determined by the destination country.

Customs processes and any associated delays are outside our control and do not constitute grounds for cancellation or refund.

If a shipment is refused, delayed, returned, or held due to unpaid duties, missing information, or customs issues, the customer will be responsible for all associated costs, including return shipping, storage, and any redelivery fees.

It is the customer’s responsibility to ensure that ordered items can be delivered safely into their intended space, including doorways, staircases, lifts, ceiling heights, turning points, and access routes.

We strongly recommend measuring access carefully prior to placing an order. In some cases, arranging a professional access check may be advisable.

Our team can offer guidance during the order process; however, responsibility for access issues remains with the customer.

Customers are required to inspect all items upon delivery.

Any shortages, defects, or damage must be reported to us in writing within five working days of receipt, supported by clear photographic documentation. Failure to report issues within this timeframe may affect our ability to assist. Please email us at sales@t-o-o-g-o-o-d.com to discuss any issues with your order.

Once an order is complete, full balance payment and confirmation of the delivery address are required before shipment can be arranged where we are organising delivery.

If there is a delay in providing payment, delivery details, or accepting delivery once the order is ready, a storage charge of £30 per week will apply.

For international shipments, if a freight broker, agent, or delivery partner is unable to contact the customer to obtain required information or to carry out delivery, any storage or holding charges incurred will be the responsibility of the customer.

Our logistics team works closely with trusted shipping partners to ensure each piece arrives safely and efficiently.

If you have any questions regarding delivery options, shipping terms, or preparation, please contact sales@t-o-o-g-o-o-d.com and we will be happy to advise.

Once you have recieved your order, you will have up to 14 days to start the returns process using our returns portal. If you need to return anything past this period, or the portal does not work for you please email us on customer_relations@t-o-o-g-o-o-d.com.

All orders will incur a return fee. For UK orders there will be a returns fee of £3, for all overseas orders there will be a returns fee from £15.

Orders up until February 3rd 2026 are subject to our standard returns policy. Final notice for a return will be February 18th, you will have 30 days from delivery to return the item which will be up to March 3rd.

If you need to return anything past this period, or the portal does not work for you please email us on customer_relations@t-o-o-g-o-o-d.com.

All online Archive Sales and physical Sample Sales purchases are non-refundable, and are not eligible for return, and will not be processed by the returns portal.

You will be notified by email once your return has been received and processed.

Using the returns portal is very simple, just log in with your order number and you'll be given the option to return or exchange your items with ease.

To begin your return or exchange follow these steps:

1. Open the Returns Portal

2. Enter your Order Number (HT****) and the Email Address that was used on the order

3. Select the item(s) you would like to return to us

4. Select if you would like to Return or Exchange the items

5. Print the postage label and attache it to the outside of the package

6. Take it to you nearest Drop Off Point