All furniture orders are handled directly by our sales team. This allows us to advise on availability, lead times, bespoke requests, and delivery, and to ensure each order is managed with appropriate care.

To begin, please submit an enquiry via our online request form, book a digital 1-1 appointment, or simply contact us via email at sales@t-o-o-g-o-o-d.com. Our team typically responds within one working day.

We do not currently offer online purchasing. All orders are placed via our sales team.

I am a UK customer
All UK orders are placed via our sales team. Availability, indicative lead times, and delivery costs will be confirmed at enquiry stage, followed by a formal quotation and invoice.

I am an international (non-UK) customer
We regularly work with international clients and ship worldwide. International orders are managed directly by our sales team to ensure the correct shipping method, incoterms, and documentation are in place. Local taxes, duties, and customs fees are the responsibility of the customer.

I am a trade customer
We work closely with interior designers, architects, galleries, and other trade professionals. To apply for a trade account, please apply here and a member of the team will be in touch.

Yes. Alongside our core designs, we’re happy to offer bespoke commissions and customisation. Depending on the design, we may be able to adjust dimensions, finishes, fabrics, or configurations.

Bespoke and custom requests are reviewed on a case-by-case basis and are subject to feasibility, lead times, and pricing. To submit a bespoke or customisation request, please submit a request here, or contact our sales team directly.

Many of our pieces are made to order, with limited stock held at certain times. Availability varies across the collection and will be confirmed at enquiry stage.

Occasionally, selected pieces may be available from stock. Please contact our team for current availability.

Typical production lead times range from approximately 6–16 weeks, depending on the piece and specification. Lead times refer to production only and do not include transit time.

If you have a specific deadline, please let us know at the point of enquiry. In some cases, our workshops may be able to accommodate expedited production, subject to availability.

All pricing is issued in GBP. Quotes are valid for 30 days.

A 50% deposit is required to schedule production. The remaining balance, along with any shipping costs, is due prior to dispatch.

UK VAT applies to UK orders. For international orders, UK VAT is not charged.

International customers are responsible for any local taxes, duties, tariffs, or customs clearance fees applied at the destination. These are not included in the purchase price or shipping quote unless agreed in writing.

We offer both UK and international delivery. Our team will advise on the most suitable shipping method based on your location and the nature of the piece. Submit a quote request here to receive delivery options available for your chosen piece(s).

A range of delivery options is available depending on location, including kerbside and white glove services. Details and costs will be confirmed as part of your quote.

Orders can be shipped either Ex-Works or Delivered (DAP). Our team will explain the differences and help you decide which option is most appropriate.

Indicative transit times are as follows:

• Air freight: approximately 1–2 weeks
• Sea freight: longer and variable depending on destination

Transit times do not include customs clearance and may vary.

Customs processes, duties, taxes, and clearance fees are the responsibility of the customer and are determined by the destination country.

Customs delays or charges are outside our control and do not constitute grounds for cancellation or refund.

If a shipment is refused, delayed, returned, or held due to unpaid duties or customs issues, the customer will be responsible for all associated costs.

Yes. It is the customer’s responsibility to ensure that items can be delivered safely into their intended space, including doorways, staircases, lifts, and access routes.

We strongly recommend measuring carefully and, where appropriate, arranging a professional access check. Our team can advise during the order process, but liability for access issues remains with the customer.

As our pieces are made to order, orders cannot be cancelled once production has begun. Deposits are non-refundable. 

Made-to-order pieces are non-returnable. This reflects the bespoke nature of our production and the significant craft involved in making each piece. Please email us at sales@t-o-o-g-o-o-d.com to discuss any issues with your order

A very small window may exist for minor specification changes shortly after order confirmation. Any changes are subject to approval and may affect lead times or pricing. Once production is underway, changes are no longer possible.

Care and maintenance guidance is provided for each piece. Proper care is essential to ensure longevity and appearance.

We offer a two-year warranty covering identifiable manufacturing defects from the shipping date. Normal wear and tear, misuse, neglect, and improper care are not covered.

Repairs and refurbishment are considered on a case-by-case basis. Please contact our sales team to discuss available options.

Yes. We work with trade clients on a preferential basis. Please apply here and a member of the team will be in touch.

Yes. Samples of finishes and fabrics can be ordered here. Please contact our team sales@t-o-o-g-o-o-d.com for availability and guidance.

Collection 024 "When I Grow Up", will be Toogood's final clothing collection. The collection will not be sold on the Toogood website.

Collection 024 is available to purchase from international stockists

If you are struggling with our sizes, please look at our for help. If you need further assistance, please email customer_relations@t-o-o-g-o-o-d.com.

If you are not happy with your purchase and wish to return your order, please use our returns portal which can be found here.

Only purchases eligible for return will be able to processed, any orders that contain homeware or archive sale pieces will be exempt from returns.

Orders up until February 3rd 2026 are subject to our standard returns policy. Final notice for a return will be February 18th, you will have 30 days from delivery to return the item which will be up to March 3rd.

If you need to return anything past this period, or the portal does not work for you please email us on customer_relations@t-o-o-g-o-o-d.com.

We no longer offer free returns. UK returns will incur a £3 fee, and all international orders will incur a £15 fee. The relative charges will be deducted from your refund, which will be displayed during the returns process through the returns portal.

The above, is only valid on non-sale clothing order, and excludes archive sale.

If you receive your order and the items are damaged or marked, please contact us on customer_relations@t-o-o-g-o-o-d.com as soon as possible and include photos of the damage. We will be contact as soon as possible on next steps.

Yes, sale items can be returned. Once you have recieved your order, you will have up to 14 days to start the returns process using our returns portal. If you need to return anything past this period, or the portal does not work for you please email us on customer_relations@t-o-o-g-o-o-d.com.

Please note that the items must be in re-sellable condition.

Please note, this is only during normal sale periods and does not include archive sale online or physical sale - where all purchases are final.

Orders up until February 3rd 2026 are subject to our standard returns policy. Final notice for a return will be February 18th, you will have 30 days from delivery to return the item which will be up to March 3rd.

If you need to return anything past this period, or the portal does not work for you please email us on customer_relations@t-o-o-g-o-o-d.com.

You will have up to 14 days to start the returns process using our returns portal.

Orders up until February 3rd 2026 are subject to our standard returns policy. Final notice for a return will be February 18th, you will have 30 days from delivery to return the item which will be up to March 3rd.

If you need to return anything past this period, or the portal does not work for you please email us on customer_relations@t-o-o-g-o-o-d.com.