SHIPPING FOR CLOTHING ONLY
CARBON NEUTRAL SHIPPING
We are pleased to work with Freight Brokers for both our domestic and international shipping. Through working with their partners, the United Nations and DHL, Freight Brokers are offsetting 100% of the carbon emissions that our deliveries generate by investing in projects in developing countries around the world. All these projects reduce, avoid or remove greenhouse gas emissions from the atmosphere.
We offer free shipping and returns on orders over £300.00.*
*Except on sale and slipware ceramic items.
If the order is under this value, the shipping charge is:
UK: £10.00 | EU: £25.00 | US: £35.00 | ROW: £50.00
UK: We aim to dispatch parcels within 1-2 days; parcels arrive within 3 working days*
EU: We aim to dispatch parcels within 1-2 days; parcels arrive within 5 working days*
ROW: We aim to dispatch parcels within 1-2 days; parcels arrive within 7 working days*
*Excluding public holidays
For Objects and Furniture please email us at email@example.com
All international orders placed on our website will be zero rated for UK VAT. This means UK VAT is not charged at point of sale.
Your order will instead be subject to local taxes and duties and will need to be paid by you at the point of delivery. For an estimate of taxes and duties on your purchase, please contact your local customs.
REFUNDS AND RETURNS
Whilst we hope you will love everything that you order from us, we understand that sometimes something isn’t quite right. If this is the case you have 14 days to send it back to us.
All returns must be authorised by us before sending merchandise back. You must send a Refund and Return request to firstname.lastname@example.org within 14 days of the order’s delivery date. Once we have authorised your request, we will email you the returns instructions.
Unfortunately we are unable to offer free returns on slipware ceramics, so please be aware before purchasing that returning these items will be your responsibility.
You will be notified by email once your return has been received and processed.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of House of Toogood. Footwear must also be accompanied by the original shoe box in its original condition.
Original shipping fees are non-refundable. A refund will be issued to the original method of payment for the merchandise returned. We require up to 14 business days after receiving the merchandise at House of Toogood to process the return. Financial institutions may require additional days to process the refund before funds are returned to the account.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with House of Toogood within the above stated timeframe. Please note that House of Toogood does not accept liability for returned goods.
We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
We want Toogood clothing to last as long as possible. If you need an item repaired due to wear and tear please get in touch at email@example.com.