返金ポリシー

Whilst we hope you will love everything that you order from us, we understand that sometimes something isn’t quite right. If this is the case, you can return or exchange your order, quickly and easily using our returns portal.

Once you have received your order, you will have up to 14 days to start the returns process using our returns portal. If you need to return anything past this period, or the portal does not work for you please email us on customer_relations@t-o-o-g-o-o-d.com.

Unfortunately we are unable to offer free returns on homeware items, so please be aware before purchasing that returning these items will be your responsibility, unless the item is damaged or broken.

You will be notified by email once your return has been received and processed.

Unfortunately, we cannot accept returns on gift cards, and do not refund postage costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure and exchange, is to go through our  returns portal, where you will have the option to exchange for another size of the same item or a different item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.